How might we enable guides to better collaborate with participants so that they might help set and achieve their goals?
A Little About The Product and The Project
Industry: Healthcare | A Canadian health-tech company who has been working in the industry for over 10 years. With major clients in the renal space, they now have their own SaaS product which is focused on patient activation using conversational design and deploying guides who help educate CKD patients so that they can actively participate in shared decision making and avoid crash starts.
Project Timeline & Year: 1 year +
Product : Web app
Project Status: Launched
My Role & Responsibilities: Director of Product Design
Business interviews | Research | Sketches | Ideation workshops | Feature prioritization | Product Requirement Documents (PRD) | Wireframes | User flows | Human Interface & Material guidelines | User flows | User Stories | Product roadmap | Design sprints | Design System | OOD | High-fidelity Designs | Design hand-off | Prototypes | Visual Design | Design Documentation | DesignOps
Product Objective: To develop a user experience that helps guides manage, create and adjust a participants program. Guides can also communicate with participants in real time using SMS and email and have AI capabilities to increase their productivity as well as provide them with Next Best Action.
Product leadership objectives: Document requirements, conduct business and product interviews, run usability studies and ensure that the functionality can be scaled across tenants. Maintain and improve the design system and set DesignOps.
Tools Used: Figma/FigJam, Jira, Notion, Iterable, VideoAsk, TypeForm
